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Prescription Policy

Outside/Online Pharmacy Policy

As your pet’s care provider, it is our top priority to ensure your pet receives not only the right medication for their individual health needs but medications that are produced and sold by reputable manufacturers and distributors.

With the increasing popularity of online pet pharmacies and retailers, the veterinary industry has seen a rise in problems associated with the authenticity and efficacy of medications sold through non-accredited and/or certified veterinary pharmacies. To help protect your pet from potential hazards, it is now our policy to only fill medications prescribed by our veterinarians through our hospital’s pharmacy. Filling your pet’s prescription through our pharmacy will ensure your pet is receiving safe, high-quality medications and your pet’s medical records stay up-to-date.

In addition to being able to purchase your pet’s medications inside our clinic, we also offer a convenient online pharmacy that can be accessed via our website. Our online pharmacy offers the same benefits as the larger online retailers, such as competitive pricing, rebates, auto-ship, and more.

Benefits of Our Online Pharmacy:

  • Medical integrity & proper handling
  • Manufacturer guarantee
  • Vendor rebates (when applicable)
  • Your pet’s medical records are up to date
  • Medications are made and shipped directly from our trusted and accredited manufacturers
  • Supports your family veterinarian and their dedicated team members.

If you’d like to continue to purchase from outside pharmacies, our new policy is to issue handwritten prescriptions that you can pick up and take anywhere you’d like. This allows us to keep accurate medical records and eliminate the amount of time it takes to manage faxes, emails, and phone requests from outside pharmacies so we can focus on taking care of our patients and clients.

Please allow 48-72 hours for your prescription to be approved and ready to pick up. Please check with your pharmacy on how they handle written prescriptions in advance so there won’t be any lapse in medications if they require you to mail them in.

Thank you for your understanding!

Visit our online pharmacy: